This research applied qualitative research methodology by using case study approach. The NCS that is controlled is all non-conforming outputs at all stages of service provision. In order to fill the gap in the literature, this research aims to design NCS control system for ISO 9001 implementation in a service company. On other side, controlling nonconforming outputs is one of ISO 9001:2015 requirements. More specifically, there is lack of literature that discussed nonconforming services (NCS) control system in ISO 9001 implementation. However, there is lack of ISO 9001 study that focus on the content of ISO 9001 requirement. Many researchers have studied ISO 9001 implementation in various sectors. Book in for a FREE 15 Discovery Interview here.ISO 9001 is a popular topic in quality management research field. Looking for more than just training, why not work with Jackie to get your quality system the best it can be. If you want to get some quality into your business enrol in one of our quality courses now. And then Opportunities and Threats come from external influences and are what has the potential to occur. I always say that Strengths and Weaknesses are Internal and what is actually happening now. So now you can add to the rows the heading of Internal for Strengths and Weaknesses and External for Opportunities and Threats. This is a fantastic tool to use as it aligns really well with the internal and external requirements of clause 4.1. You can see by using these words as a prompt it forces a business to look at what influences these categories bring to their business.Ī SWOT is normally drawn up into 4 quadrants, with each quadrant named one of the options of Strengths, Weaknesses, Opportunities and Threats. PESTEL stands for Political, Economic, Social, Technological, Environment and Legal. The PEST Analysis, sometimes referred to as PESTEL or PESTLE is a great tool to identify External issues and it works well when combined with a SWOT Analysis. So, the question for us is ‘what does this look like in a business?Ī tool or tools that I normally see being used to address this clause requirement are the PEST Analysis along with or even just standalone - a SWOT Analysis. You could say that this is standard business planning and management of course. The requirements of this clause are about the organization identifying internal and external factors that influence their product or the delivery of their product or service to its customers. I always say with this clause that ‘it’s about having a long hard look at yourself’! Clause 4.1 Understanding the organization and its context states that the organization shall determine external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended results of its quality management system.
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